Refund Policy
Refund Policy — Zipmerg Tuition
This Refund Policy outlines the conditions under which payments may be refunded for services provided through Zipmerg Tuition.
1. Demo Classes
We provide a 2-day free demo before finalizing the tutor.
No payment is required before demo completion.
2. Service Fees
Once the tutor is finalized and services have started:
Service or registration fees paid to Zipmerg Tuition are non-refundable.
Tuition fees paid for completed classes are non-refundable.
3. Eligible Refund Situations
Refunds may be considered only in the following cases:
Tutor unavailable after payment and no replacement provided.
Duplicate payment made by mistake.
Service not delivered due to platform error.
Refund approval is subject to internal review.
4. Replacement Instead of Refund
In most cases, we prioritize providing a replacement tutor instead of refunds.
5. Refund Processing Time
If approved, refunds will be processed within 5–10 business days through the original payment method.
6. Contact for Refund Requests
Users must contact our support team within 48 hours of the issue to be eligible for refund consideration.
